Frequently Asked Questions

Why are Deliveries so delayed?

Orders are delayed & shipping takes time due to

  • Too many orders in a short span of time.
  • Embroidery is hand-done by women artisans. Hand work is not speeding up beyond a limit.
  • We are aligning ourselves to deliver within 7 days in the near future. But if you stop ordering we will never reach there. Aligning these artisans calls up for a huge investment for their food, shelter and kids. We are working on speeding up our delivery timeline.
  • No orders will be left unfulfilled or in 'yet to be shipped' status. Sooner or later we will ship. We have had sleepless nights for not being able to deliver you in time and also aligning ourselves for future orders. We have limited staff.
  • We will refund if at all your orders are undelivered for more than 90 days.
  • Helpline Voice Mails and emails are all being recorded and will be replied to. We are just short on staff and staff is busy fulfilling orders.
  • Sometimes our delivery partners face delays due to big quantities. Some days when we ship 500 orders, our pick up executive (who comes from a partner company) is also not equipped to carry so many orders together, so some get shifted to the next day. We don't blame them, they are local businesses too! They are also aligning themselves to be able to pick big quantities together.
  • So when you order you not only benefit Maheejaa but your payment gets distributed to many local artisans and businesses and their employees. You are helping an entire ecosystem grow! If this isn't vocal for local, then what is?
  • And lastly due to all this Indian handicrafts stay alive within all of us - you, me and the makers of Maheejaa Bags.

NO SCAM. NO FRAUD. WE WILL DELIVER OR REFUND. This situation has mostly affected Customers availing PayTM Deals. All other orders are shipping as usual without any delay. You have our word . If your order is undelivered for more than 90 days, refund is automatic. Your payment is safe with us. We can't run away from you, we will not.

We are obliged for your patience and continued support!

What are the current offers at Maheejaa ?

Free Delivery above Rs. 799, LOVE24 Coupon & More

  • LOVE PLATINUM CARD - Lifetime Free Delivery, Discounts worth Rs. 1000, VIP Access.
  • LOVE24 - Applicable on 4 Deal Collections on Homepage. Gives Rs. 100 Extra OFF when valid products in cart. Plus Free Deliery
  • Rs. 100 for Signup - Code will be mailed to you when you sign up. Gives Rs. 100 Extra Off. Valid on Purchases above Rs. 999
  • Crown Points/ Referrals (Expiring Feb 29, 2024) - Redeem your Rewards Points. Convert them into Cash Coupons and redeem at checkout. Other offers cannot be clubbed when using these coupons.
  • FREEDEL25 - Free Delivery on entire Cart. Auto applies when Cart Value above Rs. 799
  • Upto Rs. 50 Cashback on UPI Payments : will be valid from April 1, 2024.
  • EMI applicable above Rs. 999 : Valid from April 1, 2024
  • Free Bag on Purchase of Rs. 799 Unique Code is needed. Only from Facebook or Instagram Ads.

What is Cash on Delivery? Why am I not seeing the COD option?

Cash on Delivery is applicable on Leather Products only and at certain locations.

The following collections might be excluded from COD in some locations:

  • Export Overstock
  • Maheejaa Exclusive Prints
  • Exclusive Print Cotton Totes

    In such case place separate orders. If Cart has only leather goods, COD will show for all. If Cart contains any products from the above 3 collections, COD option will disappear and only Pay Now via Secure Checkout is applicable.

What is Order Now Pay Later or ONPL ?

Not Active Currently

How do we keep our Prices Low ?

Our commitment to delivering high-quality products at an affordable price is unwavering. We achieve this by focusing on several key strategies, all aimed at reducing costs without compromising on the craftsmanship and value we bring to you.

  • Minimal Packaging : Firstly, we practice minimal packaging. We understand that fancy packaging often leads to unnecessary expenses and environmental waste. By keeping our packaging simple, unless specifically requested, we cut costs by about 10%. This approach not only saves you money but also aligns with our dedication to environmental responsibility.
  • Zero Platform Comission : Secondly, we eliminate platform commission fees. Unlike sales through major e-commerce sites, which can include significant additional costs, our direct-to-consumer approach on our website ensures you don't bear these extra charges.
  • We Bulk Produce : Bulk production is another cornerstone of our strategy. By manufacturing our products in large quantities, we achieve a 10% - 20% reduction in costs, savings that we happily pass on to you.
  • We Run Few Ads: Moreover, we're conscious of advertising expenses. Most brands factor these costs into their product pricing, but we choose to run minimal marketing campaigns. This decision keeps our prices lower, although it might change in the future as we expand our reach.
  • Low Cancellations : We also have a low cancellation and return policy. Since returns and cancellations usually add to the overall cost, which is typically distributed among customers who buy, we strive to keep our rates at 1%-2%. We encourage mindful purchasing and only accept returns for genuine issues or defects on our part.
  • Repurposed Leather : Lastly, we take pride in using repurposed leather for our products. This not only helps reduce waste but also steers clear of the ethical dilemmas associated with new leather production.

In essence, our approach is about being cost-effective, eco-friendly, and customer-centric. We invite you to experience the quality of our products, backed by a philosophy that benefits both you and the planet.

Join the Maheejaa Family today !

What is the Refund Policy?

Deal Products are Non cancellable and non refundable. We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@maheejaa.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@maheejaa.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Why choose Maheejaa?

⭐⭐⭐⭐⭐ 5 star Rating on Google & Facebook

❤️ Handcrafted with Love in Bharat. 🇮🇳

🍀 Carbon Neutral Deliveries.

🌍 Leather is ethically sourced and is a by-product of recycling the hides from the meat and dairy industry.

🏅 A DIPPT Govt. of India Recognised Startup.

🏆 President Award Winner Artisan. CLE National Award Winner Designer.

🌈 Loved by the LGBTQ+ community.

🧕 Handcrafted by Rural Women Artisans

😍 Loved by 10k+ Customers Worldwide

Are Synthetic Materials better than Leather ?

No. Leather is a Timeless Choice

Leather has been a favored material for centuries, and for good reason:

  1. Durability: Leather is renowned for its exceptional durability. It can withstand years of use and wear, often outlasting synthetic materials. This longevity makes leather a cost-effective choice in the long run.
  2. Natural Comfort: Leather provides a level of comfort and breathability that's hard to match. It conforms to your body and adjusts to your movements, offering a personalized and comfortable experience.
  3. Classic Aesthetics: The timeless appeal of leather is undeniable. It exudes sophistication and style that remains relevant through changing fashion trends. A leather accessory or garment is an investment in enduring elegance.
  4. Low Maintenance: Leather, when properly cared for, requires relatively low maintenance. Simple treatments like conditioning and cleaning can keep it looking pristine for years.
  5. Resilience: Leather can handle a variety of environmental conditions. It's resistant to abrasions and can handle exposure to both hot and cold temperatures, making it versatile for different purposes.
  6. Natural Material: Leather is a natural material, biodegradable and renewable. When sourced responsibly, it can have a lower environmental impact compared to some synthetic materials.
  7. Craftsmanship: Leatherwork is a skilled craft, with artisans who have honed their skills for generations. Supporting leather products can contribute to the preservation of traditional craftsmanship.
  8. Customization: Leather offers opportunities for personalization and uniqueness. It can be dyed, embossed, and crafted into intricate designs to suit individual tastes.

In conclusion, leather's enduring qualities, timeless aesthetics, comfort, and versatility make it a compelling choice for those who value quality and longevity in their products. While sustainability concerns exist, responsible sourcing and proper care can mitigate these issues, making leather a sustainable and enduring choice for many.

What are True Prices?

All discounts apply on True Price Value!What is True Price? When you shop on our platform you pay ZERO platform commission charges. The slashled off MRP are the Marketplace Prices where you have to pay upto 40% extra hidden platform charges no matter your cart is big or a billion worth.

How do I check the Genuineness of Leather ?

Checking the genuineness of leather can be important to ensure that you are getting a quality product. Here are some methods you can use to determine the authenticity of leather:

  1. Smell: Genuine leather has a distinct, natural smell that is often described as earthy, slightly sweet, or even leathery. Synthetic materials usually lack this characteristic scent. Take a sniff of the leather product; if it has a strong, chemical odor, it may not be genuine.
  2. Texture and Grain: Real leather has a unique texture and grain pattern. Examine the surface closely. You should see small imperfections, irregularities, and variations in grain. Synthetic materials often have a more uniform, plastic-like surface.
  3. Flexibility and Softness: Genuine leather is pliable and soft, and it tends to become even more supple with use and age. Try bending the leather slightly; it should crease and flex naturally. If it feels stiff and doesn't crease, it might be synthetic.
  4. Edges and Cut: Examine the edges of the leather item. Genuine leather usually has rough, unfinished edges, whereas synthetic materials often have clean, machine-cut edges. Look for signs of fraying or fibers on the edges.
  5. Water Absorption: Leather is porous and absorbs water to some extent. Place a drop of water on an inconspicuous area of the leather and observe. If it's genuine leather, the water should be absorbed, leaving a slight darkening that disappears as it dries. Synthetic materials may bead up water without much absorption.
  6. Heat Resistance: Hold a small area of the leather close to a flame or heat source (without burning it). Genuine leather is more heat-resistant and won't melt like synthetic materials, which can singe or melt when exposed to heat.
  7. Label and Certification: Check for labels, tags, or certifications from reputable leather organizations or brands. These can provide assurance of the leather's authenticity and quality.
  8. Price and Reputation: Be wary of products that claim to be genuine leather but are priced significantly lower than typical leather items. If a deal seems too good to be true, it might be. Buying from reputable brands and retailers with a history of selling genuine leather products is a safer choice.

Keep in mind that some products may use a combination of genuine leather and synthetic materials, so it's essential to examine the specific areas of the item you're interested in, such as the main body, straps, or accents, to determine the authenticity of the leather used.

Is Leather Unethical?

Leather, as a byproduct of the meat and dairy industry, can be argued to have a more ethical dimension when compared to other materials. Here's an argument in favor of leather on this basis:

Ethical Aspect of Leather as a Byproduct:

  1. Maximizing Resource Efficiency: Leather production from animals, such as cattle, often uses hides that would otherwise go to waste if not used for leather. Utilizing these byproducts can be seen as a way to maximize resource efficiency and reduce waste in the meat and dairy industries.
  2. Minimizing Environmental Impact: The argument can be made that leather, as a byproduct, has a lower environmental impact than synthetic materials, which require separate manufacturing processes and raw materials. Utilizing hides that are already available reduces the need for additional resource extraction and energy consumption.
  3. Supporting Livelihoods: Leather production, as part of the agricultural sector, can support livelihoods in rural areas and farming communities. This, in turn, can contribute to the economic sustainability of these regions and help maintain traditional ways of life.
  4. Regulation and Oversight: In many countries, the meat and leather industries are subject to regulatory oversight to ensure humane treatment of animals. By using leather from these sources, consumers can have a degree of confidence that they are supporting industries that adhere to animal welfare standards.
  5. Quality and Durability: Leather products are often known for their durability and longevity. When cared for properly, leather goods can last for many years, reducing the frequency of replacements and the associated consumption of resources.

However, it's important to note that the ethical aspects of leather production can vary widely depending on factors such as farming practices, treatment of animals, and environmental considerations. Not all leather is produced in the same way, and there can be ethical concerns in certain parts of the leather industry. Therefore, individuals concerned with ethical consumption should research and choose products that align with their values and support responsible and sustainable practices within the leather industry.

How to take care of Leather Products?

  • Rub with a damp cloth and apply any type of moisturiser like vaseline or buy one of our Leather Care Products.
  • Leather gets better with each use, so its better to use than to keep product unused.
  • Dry clean incase of stubborn stains.
  • If unused keep Leather Products in the provided dustbag and store in a dry place.
  • Leather bags can handle drizzle and lightrain, a few splashes of water but defintely not a pool dip. Dry it under sunlight or fan in 48 hrs. Leather is not waterproof nor water resistant.

Caring for leather products properly can help maintain their beauty and extend their lifespan. Here are some general tips on how to take care of leather products:

Keep It Clean:
Regularly wipe down your leather items with a soft, damp cloth to remove surface dirt and dust.
For deeper cleaning, use a leather-specific cleaner or a mixture of water and mild soap. Test in an inconspicuous area first to ensure it doesn't discolor the leather.

Condition the Leather:
Leather can dry out and lose its natural oils over time, leading to cracks and stiffness. Use a leather conditioner or cream to restore moisture and flexibility.
Apply the conditioner evenly, allow it to be absorbed, and then buff the leather with a clean, dry cloth.

Protect from Water and Stains:
Leather is susceptible to water damage and staining. If your leather product gets wet, blot it gently with a dry cloth and let it air-dry at room temperature. Avoid using direct heat sources like hairdryers.
To prevent stains, be cautious with liquids and chemicals. If a spill occurs, blot it immediately and consult a professional cleaner if necessary.

Store Properly:
Store leather items in a cool, dry place away from direct sunlight and heat sources, which can cause the leather to fade, crack, or dry out.
Use a dust bag or cover to protect leather products when not in use. Stuff bags to maintain their shape.

Avoid Overloading:
Don't overload leather bags or wallets with excessive weight or items, as this can stretch and deform the leather.

Rotate Usage:
If you have multiple leather items, consider rotating their use. This can help each item to rest and maintain its shape.

Handle with Clean Hands:
Avoid handling leather products with dirty or oily hands, as natural oils and dirt can transfer to the leather and cause damage.

Repair Promptly:
Address any scratches, scuffs, or loose stitching promptly. Small issues can often be repaired to prevent them from becoming more significant problems.

Use Leather Protectant:
Depending on the type of leather, you may want to use a leather protectant or spray to add an extra layer of defense against stains and moisture.

Professional Care:
For valuable or delicate leather items, consider professional cleaning and maintenance by a leather specialist.

Remember that different types of leather (e.g., full-grain, top-grain, suede) may require specific care, so it's essential to read and follow the care instructions provided by the manufacturer. Regular maintenance and proper care will not only keep your leather products looking their best but also extend their life for years to come.

Frequently Asked Questions

Explore Maheejaa's FAQs: Your Go-To Resource for Answers! Find everything you need to know about our eco-friendly leather bags, artisan craftsmanship, sustainability efforts, and more. Discover the Maheejaa difference today!